1. No less than 200 words
2. Use a simple format as follows:
a. Introduction (why to write; inspired by something...)
b. Body (a story; personal experience; personal feeling about some episode in class...)
c. Conclusion (lessons learned; what to do next...)
12 則留言:
Term paper from “clement”
2096100006
There is a famous theory about natural selection. We knew that’s Darwin's theory of evolution. Darwin's theory means of natural selection, stressed the role of competition. Until now, it has had a great influence on human behavior. We always want to become a winner and defeat our opponents in a competition, game, fight, or argument. But why didn’t we create a win-win situation and become the winners?
I think if we can achieve the goal, we will be satisfied in the result.
One day, I went to a department store to buy a new suitcase, because my suitcase was old and broken. I prepared a budget of NTD 2000 to alter it. Then I choose a shop I like. There were many different styles of suitcases on the show shelves. I was interested in some of the goods. But I didn’t know their prices. Their price labels were hidden in the suitcases. Therefore I inquired the clerk directly and told her what I want and the budget was approximately NTD 2000. The clerk took a few suitcases for references and told me there was 10 percent discount at this week. A few minutes later, I decided to buy a modern style one.
“The price is NTD 2450, discount price is NTD 2205” the clerk said.
“But I would not like to spend over NTD 2000, maybe I should consider another one, but the one is my favorite” I said and kept smiling. At the same time, I expressed disappointing on my face. Then I think the clerk did a good job. She respected my desire and told me.
“I have a good idea that can give you a 20% discount. I hope you can buy your favorite one, but not second choice. So I would like to use the computer to find a VIP customer’s card number. Then I will borrow the card number to give you a 20% discount.”
She used a perfect selling buzzword. The word touched my heart and made me feel good. Lastly, I controlled the cost under NTD 2000, and bought a satisfying suitcase.
The clerk also finished a deal and gave me a good impression. I know next time I would like to buy new baggage. The shop will be my first choice.
In conclusion, you would like to have a happy ending in negotiation.
You must forget the win or lose. You must focus on both benefits and remember the needs of the other side. Maybe we both have different opinions, but when we consider each other’s standpoint. I think we will reach a compromise.
As teacher said “Negotiation is a game.” So negotiating can be fun, empowering and enjoyable for both parties.
Term paper of Negotiation
NE3A 2096100028 Vincent
In persuasion, you need to achieve what you want without caring what your opponent needs. But in negotiation, the mutual win-win ending is the ultimate goal, which means everyone in the negotiation should all feel satisfied. But, as teacher mentioned before” Negotiation is an art of balance but not symmetry”, teacher also told us the story-- "6180 defense procurement case" to prove the principle.
I can use a personal experience to explain the principle too. Now I’m working at a travel agency as a sales assistant. First it’s about persuasion; I need to persuade my customers to join the trip of my company, after they promised, it comes to negotiation.
My company allows us to give some discounts, but it’s limited. Most of my customers always want more. If I give them more discounts, there is no benefit for my company. If I don’t, they may choose another company next time. What can I do?
Usually, it’s impossible to give them more discounts. So I promise my customer that if they join another trip next time, I will give them more discount or something extra next time. This time my customers made concessions, and next time will be my turn (or I made concessions this time, and my customer have to join another trip of my company next time.). Because I want to get more deals with my customers. This method is very useful in negotiation.
In conclusion, negotiation is for long term relationship. Concession is inevitable, but we can do it immediately or put it off in exchange more chances next time.
To Clement:
1. It is a good personal experience to testify the art of "win-win" ending.
2. However, I hope to have heard more about your reflections on "the art of rhetoric," "the art of balance not symmetry," and the like.
3. "There is a theory about "natural selection" -- Theory of Evolution."
4. "Darwin's theory of evolution means natural selection, stressing the role of competition in human evolvement.
5. "As teacher said in class, negotiating can be fun, dynamic, and enjoyable for both parties."
Term paper from “clement”
2096100006
I like to contact with people and try to communicate with them. During the process, you can get more different information about different life styles. I think that will be useful for my future development. However, it is difficult to start the process. You must overcome shyness in your mind. Basically, anyone who meets a stranger doesn't know what is going to happen between them and the stranger. We always choose the safety way not to do anything. Therefore, we will not have any interaction with other strangers. We will not have chances to get more information.
In my opinion, looking at people and meeting their eyes are the first steps toward striking up friendships and making positive impressions. When I go to buy something, like I buy a cup of tea, the first thing I do is to keep eye contact and smiling to face the clerk. Using the body language conveys honesty, interest and confidence. But you just make short frequent glances. It can be seen as threatening to make eye contact for too long a duration. Then I inform the purpose (buy a cup of tea) in a passionate tone of voice. Sometimes I would notice what different is from the clerk’s look, dress, or something else. Then I would like to talk about this difference to attract them to give me some reflection. The strategy is usually effective to start a conversation and get them to talk with me with pleasure.
In conclusion, eye is one of the most important nonverbal channels you have for communication and connecting with other people. Eyes are not only the "window to the soul", they also answer the critical questions when you are trying to connect. The eyes can give valuable clues about how a person thinks and let me know if this person likes me? So don’t forget to use your eye contact. I think that will bring some surprises to you
2096100040 Tammy
“Reflection on Body Language”
Teacher Wan mentioned “bodily contact” is also a kind of body language last week. Sometimes you may use "bodily contact" to shorten the distances with people. For example, you can shake or touch someone’s hands, pat someone’s shoulder, and even tape someone’s head. I agree with that point as well. But, I seldom use the kind of BL now.
Long time ago, I like to have bodily contact with a new friend. To me, it’s a useful skill to make a friend soon. I especially like to round girl's shoulder. Of course, I didn’t round every new friend’s shoulder. After judging if she will accept the action according to my experiences, and then I will do that.
I thought it’s a close action to express that you’ve became one of my best friends all the time. Time improved I was wrong. My “new” friend didn’t like that then. When I want to round her shoulder, she dodged quickly. A little bit hurt, nevertheless, I realized “bodily contact” is good, but it must be proper. Experience principal may not fit everyone.
Wan said that “tape soldier’s iron hat” is a good way to shorten the distance with them. I just wonder if everyone likes it or not. I never serve in the armed forces; it’s hard to understand for me. Anyway, now, I use “bodily contact” with people carefully. Although you are best friends, your friends still hardly accept some kinds of bodily contact. “Bodily contact” must be used properly.
To Vincent:
1. It is an interesting strategy for keeping customers in this way. And it usually works esp when your customers are tour-addicts.
2. However, in light of negotiation theories, you can do more to negotiate a deal successfully. As I mentioned in class, either negotiation or persuasion should always try to start with creating agreeable aura (environment) and establish trustworthy relationship by well-crafted conversation and body language, if possible. Then, you should use some proper questions or relevant skills to dip into what they are concerned with, what they hate or fear, or what they are most interested in. And this kind of "understanding phase" would usually take some time.
3. After achieving the purpose of the above phase, understanding your particular customer, you may break up your deal into small pieces, which can meet their specific requirements. Always remember: different people will have different needs and preferences, and never generalize your customers, esp for those with a possible long-term relationship with you.
4. Good grammar and wording for your message posted, generally.
Term paper of negotiation
2096100088 Jane
I think “active listening” can help us to understand topic and avoid missing the important information. More attention, more negotiation, and then we will get more.
I have some experience about “active listening”
If I asked my father about which roads could reach the location that I wanted to. He would say long words to explain it. I usually couldn’t understand what he said. I must double check later. Using the proper words that we all could understand, he even drew it on the paper, and I brought the map and my phone to leave.
Most of us tend to talk a lot, but sometimes I can’t understand his focus, maybe I don’t get into his word, I lose some attending. However, using skill of summarizing and probing is useful for me. We can start the negotiation from negative situation to positive situation; it can improve conversation more efficient.
To Jane:
1. Yes, indeed. Most people tend to talk a lot and cannot articulate their key points. That's why we need to use active listening skills to make sure we understand each other.
2. Besides, another purpose is to have the other party know we are listening to him or her and hence he or she will unleash more information to facilitate our follow-up negotiation or any kind of communication.
3. I don't quite catch the following passage:
Using the proper words that we all could understand, he even drew it on the paper, and I brought the map and my phone to leave.
WE SHOULD USE PROPER WORDS SO THAT WE CAN UNDERSTAND EACH OTHER. FOR MY FATHER, SOMETIMES HE EVEN DREW A MAP ON A PIECE OF PAPER FOR ME. HOWEVER, I STILL HAD TO BRING THE MAP AND PHONE WHEN I LEFT.
To Tammy:
1. Yes, you're right about "use bodily contact carefully."
2. In certain cultures or communities, bodily contact is not so welcomed especially between different genders. We have to handle it very cautiously.
3. However, in some other cultures, it is popular and works when you want to narrow the distance between you and your counterpart.
4. "...and even tape someone’s head. I agree with that point as well. But, I seldom use the kind of BL now. "
better have been written like below:
...AND EVEN TAP SOMEONE'S HEAD. I AGREE TO THIS POINT AS WELL. BUT, I HAVE SELDOM USED THIS KIND OF BL BEFORE.
Name Candy
class NE3A
No. 2096100047
Reflection of negotiation
When I attended this class, I thought negotiation is a very difficult and complex skill of communication. I always think that “negotiation” is a more formal way than communication. So when I communicate with my friends or my family, I would just use the word “communication” instead of “negotiation”. I think The word “negotiation” should be used between tow countries or some issues have be negotiate between tow companies.
After we have been taught the skill of negotiation, I think it should be used in a formal situation such as business and politics. People should have a subtle negotiation skill to negotiate. But when you just communicate with your friends or families, you don’t need be so serious. On the other hand, if you want to have a happier and more successful life, you should learn some of these skills to negotiate with people. There are so many misunderstanding and conflicts due to the wrong words or unsuited communication skills people used.
Using well skills of negotiation is very important in my work place. There is nothing more important than life that must be managed carefully. I am an anesthesia nurse. Before people have a surgery, they should accept the consulting to the anesthesia doctor first. The doctor would explain all about the effects of their body and the risks that can’t be forecasted and escaped. Those things should expressed very exactly and acceptable. Especially when some accidents or crisis happen during the surgery, the doctor should explain to their families very skillfully, and good negotiation skill can also protect us (medical team) in this situation. In fact, the medical treatments could be argued often by patient’s family in this situation.
So I really consider that this class is very useful for me. When we are able to use negotiation skills well, we can not only improve our social skill, but also protect us to escape from some troubles.
To Candy:
1. "but also protect us to escape from some troubles."
"BUT ALSO PROTECT US FROM GETTING INTO TROUBLES LIKE ABOVE.
2. To settle the medical dispute as said by you really requires negotiation skills and patience. But for your current capacity, it seems it is not your responsibility to handle this kind of headache and sophisticated case. I hope you should still focus on how to apply the attitudes and skills learned to your everyday dealings with the people around you. And never disregard the value of negotiation in your everyday life.
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